FAQs

PURCHASING INFORMATION

MODIFICATIONS TO PRICE OR PRODUCTS
We reserve the right to modify or change/discontinue products at any time.
Prices on products are subject to change without notice.
While we have made every effort to display products as accurately as possible, we cannot guarantee that colours may differ slightly from how they are currently listed.

SHIPPING
We aim to ship your order within 5-7 business days from the order date. There are a few options for shipping when you check out; please select the best option for yourself. 

ORDER PICK UP
If you would like to pick up your purchase at our Winston location in Burnaby, please email us at shop@foodbank.bc.ca

REFUND POLICY
If you have placed an order and changed your mind or need to exchange a size, please get in touch with us within 14 days of receiving your order at shop@foodbank.bc.ca.

TAX RECEIPTS
Purchases made through the shop are not eligible for a tax receipt.

PRIVACY POLICY 

CONSENT
When you provide us with your personal information to complete a purchase or transaction, it is implied that you have consented to us collecting and using this information for that specific purpose. This would include placing an order, credit card verification, submitting a return, or completing a transaction for your purchase.
We will only send emails or newsletters to your email if you have expressed explicit consent by submitting an email in the subscribe section.
If you change your mind after you opt-in to receive newsletters or emails, you may choose to withdraw consent to receiving such emails at any time by contacting us at shop@foodbank.bc.ca or communications@foodbank.bc.ca.

HOW IS YOUR INFORMATION USED
When an item is purchased, we collect the personal information associated with the buy, such as your name, address, and email address. This information is used to process and complete your order or contact you with information that pertains to your order.
If you choose to subscribe to our email newsletter, we may send you emails with updates and information regarding our organization.

TERMS OF SERVICE 

OVERVIEW 
This website is operated by Greater Vancouver Food Bank. Throughout the site, the terms “we”, “us” and “our” refer to GVFB. GVFB offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
 
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 
 
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
 
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
 
SECTION 1 - ONLINE STORE TERMS 
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 
 
SECTION 2 - GENERAL CONDITIONS 
We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 
 
SECTION 3 - CHANGES TO TERMS OF SERVICE 
You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 
 
SECTION 4 - CONTACT INFORMATION 
Questions about the Terms of Service should be sent to us at shop@foodbank.bc.ca.